Shipping
Every order ships from within the European Union with a tracked express courier. Here is how it works, from the moment you pay to the moment the card is in your hands.
Couriers and dispatch
We ship only with tracked express couriers (BRT, DHL, UPS and similar). Orders are dispatched the working day after they are placed, Monday to Friday, excluding public holidays.
You receive an email confirming your order and a second email when the parcel is dispatched, with the tracking number and the link to follow it.
Costs and delivery times
Italy: €5 per order, delivery in 2-4 working days. European Union: €10 per order, delivery in 3-5 working days. One shipping fee per order, however many cards it contains.
We only ship within the EU: we do not deliver to the United Kingdom, Switzerland, Norway, Iceland or outside Europe. Prices include VAT and there are no customs charges within the EU.
Delivery times are the couriers' typical times and are indicative. If anything delays your parcel, we let you know by email.
Pre-orders
Cards marked Pre-order ship within 20 working days from the order, usually sooner. If an order contains both available and pre-order cards, everything ships together in one parcel once all the cards are in our warehouse.
Packaging
Single cards travel in a sleeve and toploader inside a rigid envelope; graded cards in a protective slab sleeve; booster boxes in a box with padding. Cards are never shipped loose.
Damaged, wrong or lost parcels
Please check the parcel when it arrives. If a card is damaged or not the one you ordered, write to us with photos as soon as possible and we will replace it or refund you, at no cost to you. If the courier loses a parcel, we take care of it: replacement when possible, otherwise a full refund. Nothing is ever charged to the customer for courier errors.
Frequently asked questions
Can I choose the courier?
No, we pick the best courier for your destination among our express partners; every shipment is tracked.
Can I collect the parcel at a pickup point?
Not at the moment: parcels are delivered to the address given at checkout.
My tracking hasn't updated for days, what should I do?
Write to us with your order number: we open a claim with the courier and keep you posted.
Contacts
Email info@pokejap.com · WhatsApp +39 348 4260292. We answer within one working day.
POKEJAP LTD